Welcome to etherealelegancegarmentsshop.com! Please read our refund policy carefully before purchasing:
Refund Policy Overview We are committed to providing quality products and services. If you are not satisfied with the product you purchased, you can apply for a refund. Please read the refund policy below carefully to ensure that your refund request complies with our policy.
Refund Application Conditions
Time limit: You must submit a refund request within 14 days of receiving the product. If you exceed this period, we may not be able to process your refund request. Item condition: Items must be returned unused and in original condition, including original packaging, tags, and accessories. We do not accept refunds for items that have been used, damaged, or are missing original packaging. Non-refundable items: Some items, such as custom items and other personal products, may not be eligible for a refund. Please confirm the refund policy of the relevant product before purchasing.
Application Process
Submit a request: Please email your refund request to amandacasas@etherealelegancegarmentsshop.com, including the order number, product information, and the reason for the refund. Returning Items: Once your refund request is approved, please send the item back to our designated return address. Shipping costs are borne by the customer, unless there is a quality problem with the item or the wrong item was sent. Refund Processing: After receiving the returned item, we will check the condition of the item and process the refund within 7-10 business days. The refund will be refunded to the original payment method, and the processing time may vary depending on the payment institution.
Return Costs Return shipping costs will be borne by the customer, unless the return is due to quality problems or the wrong item was sent. If you need help with the return process, please contact our customer service team.
Refund Confirmation Once the refund is processed, we will send you a refund confirmation notification via email. If you do not receive the refund within the specified time, please check your bank account or payment platform and contact us for assistance.
Order Cancellation If you wish to cancel the order before it is processed, please contact us as soon as possible. Once the order has been shipped, we will not be able to cancel the operation, but you can return the product according to the refund policy.
Changes to Refund Terms We reserve the right to modify the refund terms at any time. Any changes will be posted on the website and will take effect immediately, please check back regularly to learn about the latest refund terms.
Thank you for choosing etherealelegancegarmentsshop.com, we are committed to providing excellent customer service and ensuring that your shopping experience is a pleasant one!
